Golden Harvest Trading Sdn. Bhd. is a respected and profitable distributor of consumer goods. For over 15 years, their financial operations ran on a reliable but outdated desktop accounting software installed on a single computer in their office.

This created major bottlenecks. The director, Mr. Ong, could never access up-to-date sales figures when he was on the road meeting suppliers. The accounts clerk spent the first week of every month manually reconciling bank statements. Financial reports were only ready by the third week, making them historical records rather than tools for timely decision-making. Mr. Ong knew they needed to modernize, but was concerned about the potential disruption of changing a system that had been in place for so long.